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You may purchase your tickets by cash or credit/debit card. All major credit/switch/visa cards are accepted. 

Booking Fees: 


The following booking fees apply to tickets purchased:
  • 12% on telephone bookings
  • 12% on online bookings
  • 12% when booked in person at our box office, unless otherwise stated. 
These fees are presented when purchasing tickets from Sheffield City Hall. When you have selected your tickets you will then be presented with fulfilment options and asked to make a selection on how you would like to get the tickets to you, either print at home, sent in the post or collect at the venue any associated fees for fulfilment will be displayed based on the method selected.
Fulfilment Fees: 
  • Print at Home  - This is a free option with no cost attached, the printed tickets must be presented on the doors of the show for entry.
  • Posting the tickets to you -  this is the process of sending the tickets and includes postage costs and our collection fees. £2.50
  • Collect from Box Office - if you select to collect your tickets from our box office. £2 
Our Ticket Fees Explained
Seeing your favourite band or show is a great experience.  And we’re here to help you enjoy that must-see act, without any unnecessary confusion.
Our ticket prices are transparent and made up of four elements:
  1. The Face Value – this is the price agreed with the promoter or organiser of an event.  We work hard with promoters to ensure that this is a fair price.
  2. The Booking Fee – this is a charge made to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues.
  3. The Facility Fee – this is a small charge that contributes to the upkeep, safety and security of the building to ensure that you enjoy your visit.
  4. The Fulfilment Fee – this is the cost of getting the tickets to you, so includes things like postage costs or organising collection facilities 
The prices shown in our literature and on our website combines the Face Value and Booking Fee.  This means that the price you see is the price you will pay for your ticket.  You can then choose the best method to get hold of your ticket and any costs for this at the time of booking. 

Why do we charge fees? 
Sheffield City Hall is a part of Sheffield City Trust, a not-for-profit charitable organisation. We are proud to run some iconic buildings and regularly invest in their maintenance and upkeep. As a not-for-profit organisation, we don’t have shareholders; instead any surplus from ticketing and hosting events are reinvested into our venues and activities to deliver a quality events programme. We work hard to ensure our pricing is fair and transparent.

Sheffield City Hall holds a special place in the minds of Sheffielders. With a Grade 2 listed status, we ensure that any improvements are of a standard befitting the history of the building; this can come at a cost. The facility fee will ensure that you are able to enjoy an event as much over the next 80 years as today.

The charges we make are there to cover the costs of safety and security improvements, our ticketing service; the ticketing software, call centre, counter service and colleagues. For most events, the face value of your ticket goes directly to the event promoter.

How do our prices compare?
Different ticketing outlets and venues have different names for their charges (e.g. Facilities fee, Administration Fee, Suggested Donation) but what’s important is what you actually pay. We work hard to keep prices fair so that you can sit back and enjoy the show.

Sheffield City Hall is part of a not-for-profit organisation, Sheffield City Trust. We don’t have shareholders. Any surplus is reinvested into our venues and activities so that we can continue to provide a rich mix of performances and events for you to enjoy in the future.

Please see our Frequently Asked Questions if you can't find the answer or information you were looking for here. 
If you have any further questions please get in touch with us on 0114 2 789 789 or email info@sheffieldcityhall.co.uk 

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